Ghana Institute Of Customer Service GICS: Developing Effective Human Resource Through Training
Ghana Institute of Customer Service GICS is a professional body with a core mandate of developing effective human resource through training. We provide the stimulus for the development of competent and more qualified human resource that will enable companies, institutions, and organizations in both the public and private sectors to offer a more efficient and competitive service to meet modern-day sophisticated demands and customer satisfaction.
GICS is a registered and recognized institution that provides effective human resource development training and quality consultancy services. We have enjoyed immaculate success in training graduates, professionals, and several staff members of companies for the past years. We have made a mark of growth for several corporate organizations and institutions that desire to advance in customer service knowledge and practice. Our research and consulting departments give us the advantage of knowing the real public expectations and the most challenges corporate organizations are faced with.
Our Services
GICS offers a range of services to cater to the needs of individuals and organizations:
- Training: GICS provides corporate training for staff members of companies, sandwich programs for professionals, and a diploma program for continuous students. We have the capacity to train any number of employees in our well-equipped lecture rooms. We can also bring the training to your own facility to keep your team intact, saving your staff time away from the office and transportation costs.
- Research: We conduct careful studies into Customer Service through the web, digging deep and using standard research methods to come out with world-standard information and facts.
- Consulting: We offer professional consultancy solutions in the areas of Customer service, Marketing, Business, and Leadership. Our services include report writing, speech writing, proposal writing, and business plan writing.
Our Training Programmes
Our programs are developed from industry-standard curricula that offer career differentiation and professional recognition. We are able to customize these programs to meet the specific needs of today’s executives and professionals so that they can react to current organizational issues. Our programs are embedded with practical and professional advancement sessions.
| Program | Duration | Course Content |
|---|---|---|
| Executive Professional Certificate (EPC) – 6 Weeks | 6 weeks | Customer Care Fundamentals, Introduction to Customer service, Effective Communications, Customer Relationship Management, Corporate Courtesy Etiquette and Ethics |
| Executive Professional Certificate (EPC) – 12 Weeks | 12 weeks | Corporate Frontline Management, Customer Service Advance Communications, Customer Relationship Management, Corporate Courtesy Etiquette and Ethics, Appearance and Personality Management, Office Management, Records & Information Management, Office Practices |
| Banking Cashier/Teller Management | 12 weeks | Introduction to Customer Service, Effective Communications, Customer Relationship Management, Corporate Courtesy Etiquette and Ethics, Introduction to Cashiering & Tellering, Cashier Composition of A Cheque, Endorsements, Procedures for Receiving Cash, Security |
| Call Center Management | 12 weeks | Customer Service Advance Communications, Customer Relationship Management, Corporate Courtesy Etiquette and Ethics, Appearance and Personality Management, Introduction to Call center, Customer service code of conducts & Ethics, Call Center Operations and Techniques |
| Sales & Marketing Management | 12 weeks | Customer Service Advance Communications, Customer Relationship Management, Corporate Courtesy Etiquette and Ethics, Appearance and Personality Management |
| Executive Professional Certificate (EPC) – 24 Weeks | 24 weeks | Customer service Administration, Customer Service Advance Communications, Customer Relationship Management, Corporate Courtesy Etiquette and Ethics, Appearance and Personality Management, Administration, Customer Psychology, Team Building and Management, Effective Time management, Presentation & Negotiation skills, General management |
Admission Requirements
Holders of any of the following qualifications are eligible to apply:
- WASSCE: Senior High School Certificate holders are required to satisfy the following basic requirements – Credits in three (3) core subjects including Core Mathematics and Core English plus three (3) Passes in the Electives with an aggregate of not more than 24 OR three (3) passes in RSA Stage 3.
- Other qualifications: Six (6) Credits in GCE O Level including English Language and Mathematics or Accounting Plus A Levels with Passes in three (3) subjects, two (2) of which should not be below grade D.
- Professional Qualifications: HND, ACCA, DBS Diploma, Stenographer Typist grade 13, NACVET, ICA GH are eligible for admission.
- Degree Holders: Graduates with recognized degrees are eligible for admission.
- Matured Candidates: Candidates must be at least 25 years old. Mature students must have a PASS MARK of 50% in the RouteInTest organized by GICS.
- Foreign Applicants: Foreign applicants who hold qualifications equivalent to those previously listed are eligible for admission. Evidence of command of the English Language is required.
Mode of Application
Applicants are required to complete and submit application forms obtainable at the Institute at a fee and return them to the Registrar at a designated time.
Contact No: 233244773003 233264773003
Location: Center of Excellence, Kasapreko Junction, Cocacola Roundabout, Spintex Road
Address: P O Box TN1243, TN Estates, Accra, Ghana
Email: gi*******@gm***.com, in**@gi*******.org
Website: www.gicsghana.org
Postal Address: Kasapreko Junction, Cocacola Spintex Road
Contact: 233244773003, 233264773003
Email: Send Enquiry
Location: Sakumono
Region: Greater Accra
Website: www.gicsghana.com