September 5, 2023

Ghana Institute Of Customer Service (GICS): Developing Effective Human Resource for Competitive Service

The Ghana Institute of Customer Service (GICS) is a professional body dedicated to the development of effective human resource through training. With a focus on customer service, GICS aims to equip companies, institutions, and organizations in both the public and private sectors with the skills and knowledge necessary to offer efficient and competitive services that meet the demands and satisfaction of modern-day customers.

GICS is a registered and recognized institution that provides high-quality human resource development training and consultancy services. Over the years, GICS has successfully trained graduates, professionals, and staff members of various companies, making a significant impact on the growth and advancement of customer service knowledge and practice in corporate organizations and institutions. Through its research and consulting departments, GICS stays informed about public expectations and the challenges faced by corporate organizations.

Services Offered by GICS

GICS offers a range of services to cater to the needs of individuals and organizations seeking to enhance their customer service capabilities. These services include:

Training: GICS provides corporate training for staff members of companies, sandwich programs for professionals, and a diploma program for continuous students. The institute has well-equipped lecture rooms and can also conduct training at the client’s facility, saving time and transportation costs.
Research: GICS conducts in-depth studies into customer service through various research methods, including web research, to gather world-standard information and facts.
Consulting: GICS offers professional consultancy solutions in the areas of customer service, marketing, business, and leadership. The institute also provides services such as report writing, speech writing, proposal writing, and business plan development.

Executive Professional Certificate (EPC) Programs

GICS offers various Executive Professional Certificate programs designed to enhance specific skills and knowledge related to customer service. These programs include:

People also searched for:

Program	Duration	Course Content
EPC 6 Weeks	6 weeks	Customer Care Fundamentals Introduction to Customer Service Effective Communications Customer Relationship Management Corporate Courtesy, Etiquette, and Ethics
EPC 12 Weeks	12 weeks	Corporate Frontline Management Customer Service Advance Communications Customer Relationship Management Corporate Courtesy, Etiquette, and Ethics Appearance and Personality Management Office Management Records & Information Management Office Practices
EPC 24 Weeks	24 weeks	Customer Service Administration Customer Service Advance Communications Customer Relationship Management Corporate Courtesy, Etiquette, and Ethics Appearance and Personality Management Administration Customer Psychology Team Building and Management Effective Time Management Presentation & Negotiation Skills General Management

Admission Requirements

Applicants to GICS must meet certain requirements based on their educational background and qualifications. The admission requirements are as follows:

WASSCE: Senior High School Certificate holders must have credits in three core subjects, including Core Mathematics and Core English, plus three passes in the electives with an aggregate of not more than 24. Alternatively, three passes in RSA Stage 3 are accepted.
Other Qualifications: Six credits in GCE O Level, including English Language and Mathematics or Accounting, plus A Levels with passes in three subjects, two of which should not be below grade D.
Professional Qualifications: Holders of HND, ACCA, DBS Diploma, Stenographer Typist grade 13, NACVET, and ICA GH are eligible for admission.
Degree Holders: Graduates with recognized degrees are eligible for admission.
Matured Candidates: Candidates must be at least 25 years old and pass the RouteInTest organized by GICS with a minimum mark of 50%.
Foreign Applicants: Foreign applicants with qualifications equivalent to the listed requirements are eligible for admission. Evidence of English Language proficiency is required.

Mode of Application

Applicants can obtain and submit application forms at the GICS Institute. The forms are available for a fee and must be returned to the Registrar within the designated time. Lectures are conducted from Monday to Sunday, with morning, afternoon, and evening sessions available. Weekend lectures are also offered. GICS also provides private one-on-one lectures and home tuition upon request, subject to terms and conditions.

Contact No: +233244773003 / +233264773003

Location: Center of Excellence, Kasapreko Junction, Cocacola Roundabout, Spintex Road

Address: P.O. Box TN1243, TN Estates, Accra, Ghana

Email: gi*******@gm***.com / in**@gi*******.org

Website: www.gicsghana.org

Postal Address: Kasapreko Junction, Cocacola Spintex Road

Contact: +233244773003 / +233264773003

Email: Send Enquiry

Website: www.gicsghana.com